Service policy

Pre-sale servicePre-sale service

1. Provide professional consultation. Reply to your professional technical questions within 2 hours.

2. Provide details. Send the technical data you need within 4 hours and expect to receive it within 2 days.

3. Offer reasonable quotations. We will make you a reasonable offer within 2 hours.

4. Provide survey reception. Receive your investigation at any time, and try our best to provide all kinds of convenient services for your investigation.

After-sales serviceAfter-sales service

1. Establish customer files, and provide relevant technical training and technical materials according to customer requirements.

2. Product quality problem, one-year free warranty, lifetime maintenance, as agreed in the contract.

3. We guarantee that you will be guided by phone within 15 minutes, and you will troubleshoot simple equipment problems by yourself. If the fault cannot be removed by ourselves, we will negotiate with the customer in a friendly way. In principle, our after-sales engineers will arrive at the equipment use site within 24 hours and carry out on-the-spot repair.

Service commitment

Service commitment

1. Fair and impartial signing of contracts and technical agreements with you.

2. Consciously abide by the provisions of the Contract law to ensure the smooth performance of the contract and technical agreement.

3. Strive to provide you with quality products on time and in accordance with the quantity, and adopt the optimal mode of transportation, to ensure that you receive the goods intact.

4. Actively communicate with users, respect user arrangement, and provide considerate technical support for users.

5. Regardless of the size of the contract, all customers are treated equally in terms of price and service.

Jiangsu Headquarters:NO.600 Dong Ding Road, Ba ChengTown Kunshan City, Jiangsu Province

South China Manufacturing Base:Floor 6, Building A2,Songhu Zhigu, Liaobu Town,Dongguan City, Guangdong Province

Copyright © Suzhou Sholaser Technology Co., Ltd.     ICP NO.:苏ICP备14056626号-1     Power by:Weiqiyuntong Network